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Frequently-Asked Questions

Check out the resources below or join our Discord
Community to ask our team directly.

You can turn your Orion Trackers on by pressing the button on the bottom side of the tracker case. Otherwise, the Orion Trackers will automatically turn on when they are connected to a power source.
To completely power off the device, hold down the button on the bottom side of the tracker for at least 5 seconds — the lights will flash twice to indicate power off.
Orion Trackers contain a 1000mAh rechargeable battery that will last for at least 10 hours of use under normal conditions. We verified this with a worst-case motorized test to ensure longevity.
Charge using the provided USB-C cable and any compatible USB-C brick. You may stack trackers and plug the cable into the lowest tracker to charge multiple devices sequentially.
Overview

Overview and Core
Concepts

Inside Box

Inside your Orion
Trackers Box

Power

Power, Charging, and
Battery

Setup

Setup and
Calibration

Compatibility

Compatibility and
Integration

Troubleshooting

Tracker Troubleshooting
and Maintenance

Server

Server
Troubleshooting

Warranty

Warranty, Replacements,
and Logistics