Frequently-Asked Questions

Trackers are available in the US, Canada, the EU, and the UK. All devices meet regional regulatory requirements.

If in stock we ship within 1 business day and provide tracking numbers. We produce in batches — check product pages for current lead times.

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Refunds will be issued for the full retail price of the purchased goods, minus original delivery and return shipping costs. Please allow at least 5 days from receipt of your item to process your refund. Refunds may take 1–2 billing cycles to appear on your credit card statement, depending on your provider. You will be notified by email once your return has been processed.

Please Note

• Sale items are FINAL SALE and cannot be returned.

We offer a 24-month warranty on eligible products. Warranty coverage applies to defective products as determined by our Support team. To apply for a warranty claim (RMA replacement), please contact us via:

• Discord
• Email: support@somaticvr.com

Our team will guide you through the process and determine eligibility.

Design files are on our GitHub (github.com/SomaticVR) for custom cases and strap adapters.

Open source firmware is available at github.com/SomaticVR. It’s designed for our Orion Tracker hardware.

You can find 3D print files on our GitHub and additional components like magnets and screws are listed on the Products Page.

Contact support at Contact@SomaticVR.com for a first free replacement; replacement parts are available for purchase if needed.